Code of Practice

The Insurance Brokers Code of Practice sets out the minimum service standards that clients can expect from Affinity. It commits Affinity to:

· high standards of customer service;

· a free and transparent complaints and compliance review process; and

· abide by any binding sanctions imposed on Affinity under the Code for any breach.

More information about the Code of Practice can be accessed online at:
http://www.nibacodeofpractice.com.au
http://www.niba.com.au/codeofpractice/NIBA_Code_2013.pdf